Help

Find quick answers when something does not work, learn how to contact mandera and see where to send support, bug, sales or DPA requests.

This page helps you solve the most common setup and workflow issues in mandera. Start here when data is missing, an integration does not connect, a strategy does not move forward or you are not sure who to contact.

From here you can:

• troubleshoot missing analytics data
• fix common Google Search Console connection issues
• understand what to do when a strategy is stuck
• contact mandera support
• report a bug
• request a DPA or ask a sales question
• find the right documentation page for your issue

First checks

Before contacting support, check the basics first.

Check the selected website

Make sure you are looking at the correct website in mandera.

If your workspace contains multiple websites, open Settings and check the Selected Website. Analytics, SEO, context and growth data depend on the website you selected.

Check your role

Some settings and actions can depend on your role.

If you cannot invite team members, connect an integration, edit website settings or view billing information, you may need owner or admin access.

Check the time range

Some dashboards depend on the selected date range.

If data looks empty or lower than expected, change the date range and check whether data appears for another period.

Troubleshooting

No analytics data appears

If no data appears in the analytics suite, check whether the tracking snippet is installed and connected.

Steps to check:

1. Open Settings.
2. Select the correct website.
3. Check the Analytics script status.
4. If the script is not connected, copy the snippet.
5. Add the snippet to your CMS, tag manager or website header.
6. Open your website in a browser.
7. Return to mandera and check the analytics suite again.

If data still does not appear, check the Installation guide for verification steps. Common causes include a missing snippet, the snippet only being installed on some pages, caching, tag manager rules or a script blocker in the browser.

Google Search Console does not connect

If Google Search Console does not connect, check whether your Google account has access to the correct Search Console property.

Steps to check:

1. Open Settings.
2. Go to Google Search Console integration.
3. Start the connection again.
4. Choose the Google account that has access to your website.
5. Select the correct website property.
6. Confirm the connection.
7. Return to the seo suite and review the data once it appears.

If the connection still does not work, check Google Search Console directly and confirm that the website is verified there. The connected Google account needs access to the relevant property.

SEO data looks incomplete

SEO data can depend on connected search data, ranking data and the selected website.

Check whether:

• the correct website is selected
• Google Search Console is connected if you want to review Search Console data
• the selected time range has data
• the keyword or location filter is too narrow
• the page or keyword is available in the current dataset

If you recently connected Google Search Console, it may take some time until the data appears in mandera.

Context or Brand Memory is missing

If the context suite does not show activity or Brand Memory is empty, mandera may not have crawled enough website context yet.

Steps to check:

1. Open the context suite.
2. Check whether pages crawled or pages changed appear in the overview.
3. Open the Activity Feed and review recent events.
4. Check Brand Memory again after the next weekly crawl, or use Regenerate Brand Memory.

If important pages are missing, make sure they are publicly accessible and not blocked by your website setup.

A strategy is stuck

If a strategy does not move forward, check whether a task or checkpoint still needs your review.

Steps to check:

1. Open the growth suite.
2. Open the relevant strategy.
3. Review the task list.
4. Check whether a task is incomplete.
5. Look for checkpoints that need approval.
6. Use Ask AI if you need help understanding the next step.
7. Complete the strategy only when the planned work has been reviewed.

A strategy may also need more data before impact can be measured. SEO and traffic changes can take time before results are visible.

Generated content is missing

If you created content through a strategy but cannot find it, open the Content Library.

Check whether:

• the correct website is selected
• the selected strategy filter is active
• the content type filter is too narrow
• the search query is hiding the result
• the content was generated in a different strategy

Use All strategies to show all generated content again.

Contact support

Contact mandera support when you cannot solve an issue through the documentation.

When contacting support, include as much context as possible:

• your organization name
• the selected website
• the page or feature where the issue appears
• what you expected to happen
• what happened instead
• screenshots if useful
• steps to reproduce the issue
• whether the issue affects one website or multiple websites

This helps the support team understand and reproduce the issue faster.

Contact mandera support

Report a bug

Report a bug when something appears broken, incorrect or inconsistent.

Useful bug report details include:

• the feature affected
• the browser and device you used
• the selected website
• the action you tried to complete
• the error message, if one appeared
• screenshots or screen recordings if possible
• whether the issue happens every time or only sometimes

If the bug affects data, mention the dashboard, date range and filters you used.

Report a bug

DPA and privacy requests

Contact mandera if you need a Data Processing Agreement, privacy documentation or information about data handling.

For DPA requests, include:

• your company name
• your organization or workspace name
• the email address connected to your mandera account
• any legal or procurement requirements your team needs to review

For privacy-related questions, you can also review Privacy & Compliance and How we track first.

Request DPA or privacy information

Sales and billing questions

Contact mandera for sales, plan or billing questions.

This can include:

• choosing the right plan
• asking about team access
• asking about website or domain limits
• requesting enterprise or custom terms
• billing or invoice questions

If your question is about changing your current plan, include your organization name and the email connected to your account.

Contact sales or billing

Common tasks

I installed mandera, but nothing appears

Start with Settings and check whether the analytics script shows as connected.

Then open Installation and follow the verification steps. If the snippet is installed correctly but data still does not appear, contact support with the website URL and a screenshot of the script setup.

I connected Google Search Console, but no data appears

Check whether the selected Google account has access to the correct Search Console property.

Then check the selected website and date range in mandera. If the issue continues, contact support and mention the website, Google Search Console property and when you connected it.

I cannot invite a team member

Check your role and plan first.

Team invites may depend on your current plan or access level. If Invite member is disabled, contact mandera to ask whether team access is available for your workspace.

I want to delete my account or data

Open Settings and go to the Danger Zone.

Use the contact option to request account or data deletion. Include the relevant organization, website and account email so the request can be reviewed.

I need a DPA

Contact mandera with your company name, organization name and the email connected to your account.

If your legal team has specific requirements, include them in the request.

What to include when asking for help

Related

Getting Started
Installation
Settings
Analytics Suite
SEO Suite
Context Suite
Growth Suite
Privacy & Compliance
How we track

Last updated: 12 June 2026