Effective date: 1 July 2026 · Last updated: 1 July 2026
These Terms of Service (the "Terms") govern your access to and use of the mandera website, web application, APIs and all related services (together, the "Service").
By creating an account, or by accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service. The Service is intended for businesses and professionals; it is not directed at children.
The Service is operated by:
Mandera Software GmbH
Marktplatz 6, 73525 Schwäbisch Gmünd, Germany
represented by its Managing Director Fabian Aldinger
Email: info@mandera.ai
(the "Provider", "mandera", "we", "us" or "our")
Further company details (register court, commercial-register number and VAT ID) are set out in our Imprint.
These Terms form a legally binding agreement between you (the "Customer", "you") and mandera. Supplementary documents — in particular our Privacy Policy and, where applicable, our Data Processing Agreement ("DPA") — form an integral part of this agreement. In case of conflict, the DPA prevails for matters of personal-data processing.
Mandatory statutory consumer-protection rights remain unaffected by these Terms.
mandera is a privacy-first, software-as-a-service platform that provides cookieless website analytics, AI-supported insights, and growth-strategy recommendations. Depending on your Plan, the Service may include analytics, SEO tooling, growth and context features, AI chat and content generation, dashboards, and reports drawn from multiple data sources.
Decision-support only. The Service is provided for informational and decision-support purposes. mandera does not guarantee any specific results, rankings, traffic, revenue or business outcome. AI Output does not constitute professional, legal, financial or business advice, and you are responsible for reviewing it before relying on or implementing it (see §9).
Using the Service requires an Account. You agree to provide accurate, complete and current information, and to keep it up to date. You are responsible for:
You must be at least 18 years old to purchase a Plan. You may not share a single login between multiple people; invite additional users instead, within your Plan's limits.
You may use the Service only in accordance with applicable law and these Terms. In particular, you must not:
We may decline, restrict or suspend the Service — including the AI features or your Account — for high-risk or prohibited content categories (for example adult content, gambling or weapons), immediately and without prior notice where necessary to protect the Service, our staff, or our continued access to a subprocessor.
We may restrict, suspend or terminate access if these Terms are violated (see §15). Verbal, written or other abuse of our staff may result in immediate termination.
6.1 Plans. Available Plans, prices, usage allowances and billing intervals are shown on the mandera website or within the Service. Prices are stated excluding VAT, which is added at checkout based on your location.
6.2 Free trial. We may offer a free trial (currently 7 days). A valid payment method is required to start the trial. Unless you cancel before the trial ends, your subscription automatically converts to a paid Plan and the selected fee becomes due. Trial usage is limited (currently 10 opportunities and 1,000,000 AI Tokens).
6.3 Payment. Fees are billed in advance for the selected billing period (monthly or annual). Payments are processed by our payment provider Stripe; supported methods include credit card, SEPA direct debit and PayPal. By subscribing, you authorize us (via Stripe) to charge your payment method on a recurring basis until you cancel. Each payment is accompanied by a VAT invoice.
6.4 Auto-renewal. Subscriptions renew automatically for successive billing periods unless cancelled before the end of the current period (see §15).
6.5 Non-payment. If a payment fails or is reversed without good reason, we may, after a reminder, suspend or restrict access to the Service until payment is made, and you may owe statutory default interest.
6.6 Usage limits & overage. Each Plan includes allowances (e.g. AI Tokens, pageviews, tracked keywords, Websites). We notify you before you reach a limit; the Service does not stop working unexpectedly. If your usage consistently exceeds your Plan's allowance (assessed over up to three consecutive months), we may contact you to move to a higher Plan for the following period; if no action is taken, access to the affected feature may be restricted.
6.7 Business customers only. The Service is offered exclusively to businesses, entrepreneurs and professionals acting in their commercial or self-employed capacity (B2B). It is not directed at consumers within the meaning of § 13 of the German Civil Code (BGB). Where mandatory law nonetheless grants rights to a consumer, those rights remain unaffected.
6.8 Launch pricing & price changes. Launch or promotional pricing is available only for the stated period. If you subscribe during that period, your launch price is locked in for as long as your subscription remains active and uninterrupted — subsequent price increases do not apply to you. The published price may increase for new subscriptions after the announced date.
For any future general price change affecting existing subscriptions, we will give at least 30 days' advance notice by email or in-product; the change takes effect at your next billing period, and if you do not agree you may cancel before it takes effect.
6.9 Refunds. Except where mandatory law requires otherwise, fees are non-refundable and unused allowances at the end of a billing period are forfeited. You will not be charged extra for an occasional, temporary usage spike.
7.1 Ownership. As between you and mandera, you retain all rights to your Customer Data. We claim no ownership of it.
7.2 Our roles.
Analytics — privacy by design. mandera's analytics is privacy-first and cookieless. By design, it does not set cookies, does not use persistent identifiers, and does not collect, store, hash or otherwise process the IP addresses or other personal data of Visitors. Because no personal data of Visitors is processed, the analytics Service does not involve processing of personal data on your behalf, and our DPA does not apply to it.
AI features. When you use the AI features, the inputs and content you submit may contain personal data and are sent to our AI subprocessor to generate output. For that processing you are the controller and mandera is the processor, governed by our DPA, which forms part of these Terms and which you accept by using the AI features.
Your account. For data we process about you as an account holder and about visitors to our own website (mandera.ai), mandera is the controller; see our Privacy Policy.
7.3 Subprocessors & international transfers. We use vetted Subprocessors to provide parts of the Service: Mistral AI (EU/France) for AI features, DataForSEO (United States) for SEO data, Stripe for payments, Hetzner (Germany) for hosting, and Resend (EU) for transactional email. A current list is maintained at mandera.ai/subprocessors. Where a transfer outside the EEA occurs (e.g. DataForSEO), we rely on appropriate safeguards such as the EU Standard Contractual Clauses. As noted in §7.2, mandera's analytics does not involve any Subprocessor processing Visitor personal data.
7.4 No sensitive data. You must not use the Service to transmit highly sensitive personal data (for example payment-card numbers, government identifiers, financial-account information, or precise real-time geolocation). mandera does not use Visitor data for advertising.
8.1 Our IP. All rights, title and interest in and to the Service — including software, design, trademarks and documentation — remain with mandera or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose during the term of your subscription. No other rights are granted.
8.2 Your content. You retain all rights to your Customer Data and content. You grant us the limited rights necessary to host, process and display it in order to provide the Service.
8.3 Feedback. If you give us feedback or suggestions, you agree we may use them without restriction or compensation.
The Service includes AI features that generate AI Output. You understand and agree that:
You must not use the AI features to generate unlawful, infringing, harmful or deceptive content.
We strive to provide a reliable Service but do not guarantee uninterrupted or error-free operation. Temporary interruptions may occur due to maintenance, updates or technical issues. We may modify, update or discontinue parts of the Service where reasonable and taking your legitimate interests into account; we will communicate material changes where appropriate. Unless a separate Service Level Agreement applies, no uptime is guaranteed.
Each party will keep the other's confidential information confidential and use it only to perform under these Terms, except where disclosure is legally required. This does not apply to information that is or becomes public without breach, or that a party already lawfully held.
To the maximum extent permitted by law, the Service is provided "as is" and "as available". We do not warrant that the Service will meet your specific requirements or produce specific results.
mandera is liable without limitation for damages caused intentionally or by gross negligence, and for injury to life, body or health.
For slight negligence, mandera is liable only for the breach of an essential contractual obligation (a duty whose fulfilment makes proper performance of the contract possible and on whose observance you may regularly rely), and such liability is limited to the foreseeable, typical damage. Liability for loss of profit, indirect or consequential damages is excluded in cases of slight negligence.
To the extent our liability is limited, the same applies to the personal liability of our employees, representatives and agents.
Liability under the German Product Liability Act and other mandatory statutory liability remains unaffected. Mandatory consumer-protection rights remain unaffected.
To the extent permitted by law, you will release mandera from, and hold it harmless against, third-party claims, proceedings and reasonable associated costs (including reasonable legal fees) arising from (a) your breach of these Terms or of applicable law, (b) your Customer Data or your collection of data through the Service, or (c) your use or publication of AI Output. We will notify you of any such claim without undue delay and give you a reasonable opportunity to defend it. This does not apply to the extent the claim is caused by mandera's intentional or grossly negligent conduct. Mandatory law remains unaffected.
15.1 Term. The agreement runs for an indefinite period unless otherwise specified, in successive billing periods.
15.2 Cancellation by you. You may cancel at any time, effective at the end of your current billing period, via your account settings (a simple self-service cancellation flow is provided). You will not be charged again after cancellation.
15.3 Termination by us. We may terminate or suspend the agreement for cause, in particular for a material breach of these Terms.
15.4 Effect. On termination, access ends at the close of the paid period. You can export your Customer Data before then. We will delete your Account and associated Customer Data within 90 days after the end of the paid period, except where we must retain data by law; backups are purged on a rolling basis. You may also delete your Account and data at any time.
We may update these Terms. For material changes, we will notify you in advance by email or via the Service. Your continued use after the changes take effect constitutes acceptance. If you do not agree, you may cancel before they take effect.
Neither party is liable for failure or delay caused by circumstances beyond its reasonable control (e.g. outages of upstream providers, attacks, natural events). Affected obligations are suspended for the duration. If such a situation lasts more than 30 days, either party may terminate in writing for the affected services.
info@mandera.ai
Mandera Software GmbH, Marktplatz 6, 73525 Schwäbisch Gmünd, Germany — further details in our Imprint.